GENERAL Terms & Conditions

STUDIO DOG :

At our Cardiff studio we have a resident dog called Gwen, she's really calm & lovely, if you have any questions or concerns please email us before you book. If you’d like to read and see more about Gwen - CLICK HERE

Photographs : Workshop leaders may take photos at your workshop. Photographs may be used on our social media pages & websites, please let us know if you’d rather not be in photographs.

SCHEDULED WORKSHOPS - Terms & Conditions :

CANCELLATION :

If you wish to cancel your workshop booking you have 48 hours after booking to make a refund request, this will be processed minus the charge that PayPal (4%) or our card processor (1.5%) charges.

For ‘Lark’ workshops you can make your refund request using the buttons at the bottom of your email confirmation, for external workshops you can contact the tutor by replying to the booking confirmation email you receive. We will process requests within 48 hours, but please be aware that the payment can take up to 5 days to return to your bank account.

We can unfortunately not offer a refund after this period and all bookings are final. If your unable to attend the workshop we encourage you to pass your booking onto a friend.

RESCHEDULING :

If you wish to reschedule you need to inform us at least 7 days in advance of your original booking start time… For workshops booked directly via the Lark website you can switch to the same workshop on a new date by simply using the buttons at the bottom of your confirmation email, if you are looking to move to a different workshop then please email larkdesignmake@gmail.com with the title, time and date of the workshop you wish to be moved to and we will confirm if it is possible. For workshops booked with one of our external tutors please email them by replying to your booking confirmation email and include full details of the change you’d like to make.

Our workshops require a minimum of 3 people in order to run. Should we need to cancel a workshop for any reason, you will receive a full refund. We will aim to give you 24 hours notice in advance of this occurrence.

We have additional T&C’s related to Covid19 : please read them HERE

Our festive wreath workshop has additional T&C’s : you can read them HERE

PRIVATE EVENT & PARTY - Terms & Conditions :

A non-refundable deposit of £50 secures your event booking (please note the deposit for life drawing parties is £100 to cover booking our life model)

The final balance is due 7 days before your event.

We have minimum numbers for all of our events, these can be found at the bottom of the price lists for our different event types on our website party pages, if your party is below this number an invoice will be issued for the minimum number specified (we have to do this to keep ensuring that private events are feasible for our small business)

We cannot refund individual cancellations after the final invoice is due (7 days before the event) but we are happy for someone to take the place or for the rest of the group to make additional items for the person(s) unable to attend.

We will try our best to accommodate any additional people wanting to attend the workshop after the group size has been confirmed, however we cannot guarantee this will always be possible. Adding extra people may incur an additional charge on top of the workshop fee due to additional last-minute resources that may need to be purchased.

Events/Parties at other venues – For workshops not in our studio we require a clear table space for you to all to work and sit. We generally require access to electricity and parking nearby for unloading. Each workshop differs in requirements, so if you are unsure, please ask. We are generally very flexible and can work within most spaces. Please let us know if a space you are providing differs from our requirements.

ONLINE WORKSHOPS - Terms & Conditions :

Our standard cancellation terms similarly apply to online workshops. If you are unable to attend the Zoom call itself we will try and fit you onto another, if it is available, we encourage you to set up your computer so you can record the screen for the session so you can watch it again when it is convenient for you.